FAQs

IF YOU ARE NEW TO OUR ONLINE STORE DRIPS.COM.SG , KINDLY READ THROUGH THE QUESTIONS BELOW!

GETTING STARTED WITH DRIPS BAKERY

 WHAT IS DRIPS BAKERY AND HOW DOES IT WORK?

DRIPS BAKERY CAFÉ IS AN ICONIC SINGAPOREAN CAFE AND BRAND LOCATED IN THE HEART OF TIONG BAHRU FONDLY REMEMBERED BY GENERATIONS, WHERE CONVERSATIONS ARE SPARKED AND LASTING RELATIONSHIPS, BUILT. WE ARE ABOUT CULTURE, HERITAGE AND STORIES.


COMMITTED TO CONSISTENCY AND QUALITY OVER PROFITS, WE CAREFULLY SELECT QUALITY INGREDIENTS TO GUARANTEE FRESHNESS OF OUR DAILY BAKES, KNOWN TO BE SOME OF THE BEST TARTS IN SINGAPORE.


We recognize the need to be joyful in the interactions with our ever-growing and savvy customers. This platform allows us to be super excited to interact with you guys globally in a different way and our best food & drinks.
DO I NEED AN ACCOUNT?
  • Browsing : No - but recommend to via here!
  • Buying Online : Yes - to facilitate communications for shipment matters.

 

BUYING WITH DRIPS BAKERY

DO YOU DO LOCAL DELIVERY?
Yes, island-wide.
DO YOU DO GLOBAL DELIVERY?
No.
CAN WE SELF COLLECT AT THE STORE ITSELF?
Yes : please select self collection upon check-out
SELF COLLECTION / DELIVERY LEAD TIME?
Local : Minimum 1 days, subjected to available slots
WHAT TIME WILL MY DELIVERY ARRIVE?
Local : 10am - 3pm or 2pm - 7pm
SELF COLLECTION CHARGES?
No.
DELIVERY CHARGES?
Free delivery to 1 location above $150 (after discount) and flat charge of $18 otherwise.
CAN I CANCEL MY ORDER?
  • Please call the store @ 87336001 and also write an email to dripbakerycafe@gmail.com with your order number to officiate the request.
  • Any orders cancelled 7 days prior to delivery date will incur $20 admin charge.
  • Any order cancelled less than 7 days prior to delivery date will incur full charge.
  • All refunds request (if approved) will be done via shopify portal . Please allow up to 14 days for refund n the screenshot will be sent to your email as verification.
  • No specific delivery timing requests will be accepted for online deliveries. 
  • Specific tIming request only available for store pick up.
 PAYMENT METHODS?
We accept major credit cards - VISA / MASTERCARD.
ORDERS-RELATED MATTERS
CAN I CHANGE THE BILLING / DELIVERY DETAILS (E.G. ADDRESS, NAME ETC.)?
Contact us now!

There will be NO cancellations allowed within 24 hours of order made / for other circumstances : an admin fee of 50% of the purchase price will be charged, and there is NO changing of orders too.

*COVID-19 (CIRCUIT BREAKER):

BUYING

CAN I STILL BUY FROM DRIPS BAKERY?
Yes : We are operating for delivery via drips.com.sg during this period until further notice
CAN I SELF COLLECT AT THE STORE?
Yes: Store operation hours 10am - 6pm (Monday - Sunday)
DELIVERY LEAD TIME?
Kindly check out the latest availability when checking out your cart
DELIVERY CHARGES?
Online Delivery
Local : Free delivery to 1 location above $150 (after discount) and flat charge of $18 otherwise.

Food & Drinks Delivery
Local : Free delivery above $150 (after discount) and flat charge of $18 otherwise.
CAN WE PLACE AN ORDER AND SEND TO MULTIPLE LOCATIONS?
Online Delivery
Yes.
Kindly contact our store for your special request
WHY IS THE DELIVERY CHARGES NOW HIGHER THAN USUAL?
Apologies : Our logistical services are outsourced to third-party logistics provider.

Due to the high demand and severity of the COVID-19 cases, we regret to pass the cost directly to our customers. Thanks for understanding!

 

TARTS ORDER
1. CAN THE MINI TARTS BE SOLD INDIVIDUALLY OR A MIXTURE OF FLAVORS?
Mini tarts is a min bundle of 12 pieces of same flavor . This is the same even for normal days Cos it’s 2 inch and per bake is 12 pieces. It’s a customised order which we don’t sell in store.
2. CAN THE ROUND TARTS BE SOLD IN INDIVIDUAL FLAVORS?

For the round tarts (4 inches)

You can purchase individual flavors for In-store or online.
3: CAN I MIX AND MATCH THE FLAVORS OF TARTS?
For online orders , the personal round tarts & baked tarts is a twin combi ; meaning that you have to order min 2 tarts of the same flavor :
2 Lemon Meringue
2 Baked Lemon Tart
2 Baked Cinnamon Apple Tart

You will be able to find individual pieces when u head to the store from *14/5/20* as we sell the excess bakes from the online orders @ store cos the min ingredients per bake is 4 pieces so when customer orders 2 online / we will retail the other 2 pieces.

For delivery , it’s a flat fee of $18 for islandwide for orders via Watsapp.

You get free delivery for orders above $100 when u order via website ❤ and the lead time is 2 days for all website orders .
This will continue throughout the circuit breaker period.

Thanks and keep safe!

 

CAKES ORDER
CAN WE ADD ON SPECIAL WORDING FOR MY CAKE?

Yes:
You could leave your special wording upon check-out page.

Check-out Drips Cake Menu
CAN WE HAVE OTHER SPECIAL REQUEST FOR MY CAKE?

Yes.
Kindly contact our store for your special request


Do write in to us here for feedback or even make our day!

*Take noted that we can only reply to emails Monday to Sunday from 10-7pm 

Responsibility of Delivery

Drips Bakery will not offer refunds or exchanges for any products that meet our quality standards once a cake/ tart / product has been picked up/delivered and considered “Accepted” by you or another designated party via logistics proof of delivery in good condition/ writing / watsapp / message / sms/ email or any forms of proof of acceptance .

Additionally, under no circumstances will Drips Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession.