FAQs
IF YOU ARE NEW TO OUR ONLINE STORE DRIPS.COM.SG , KINDLY READ THROUGH THE QUESTIONS BELOW!
GETTING STARTED WITH DRIPS BAKERY
| WHAT IS DRIPS BAKERY AND HOW DOES IT WORK? |
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DRIPS BAKERY CAFÉ IS AN ICONIC SINGAPOREAN CAFE AND BRAND LOCATED IN THE HEART OF TIONG BAHRU FONDLY REMEMBERED BY GENERATIONS, WHERE CONVERSATIONS ARE SPARKED AND LASTING RELATIONSHIPS, BUILT. WE ARE ABOUT CULTURE, HERITAGE AND STORIES.
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| DO I NEED AN ACCOUNT? |
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BUYING WITH DRIPS BAKERY
| DO YOU DO LOCAL DELIVERY? |
| Yes, island-wide. |
| DO YOU DO GLOBAL DELIVERY? |
| No. |
| CAN WE SELF COLLECT AT THE STORE ITSELF? |
| Yes : please select self collection upon check-out |
| SELF COLLECTION / DELIVERY LEAD TIME? |
| Local : Minimum 2 days, subjected to available slots |
| WHAT TIME WILL MY DELIVERY ARRIVE? |
| Local : 10am - 3pm or 2pm - 7pm |
| SELF COLLECTION CHARGES? |
| No. |
| DELIVERY CHARGES? |
| Free delivery to 1 location above $60 (after discount) and flat charge of $12 otherwise. |
| PAYMENT METHODS? |
| We accept major credit cards - VISA / MASTERCARD. |
| CAN I CHANGE THE BILLING / DELIVERY DETAILS (E.G. ADDRESS, NAME ETC.)? |
| Contact us now! |
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There will be NO cancellations allowed within 24 hours of order made / for other circumstances : an admin fee of 50% of the purchase price will be charged, and there is NO changing of orders too. |
*COVID-19 (CIRCUIT BREAKER):
BUYING
| CAN I STILL BUY FROM DRIPS BAKERY? |
| Yes : We are operating for delivery via drips.com.sg during this period until further notice |
| CAN I SELF COLLECT AT THE STORE? |
| Yes: Store operation hours 10am - 6pm (Monday - Sunday) |
| DELIVERY LEAD TIME? |
| Kindly check out the latest availability when checking out your cart |
| DELIVERY CHARGES? |
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Online Delivery Local : Free delivery to 1 location above $60 (after discount) and flat charge of $12 otherwise. Food & Drinks Delivery Local : Free delivery above $60 (after discount) and flat charge of $12 otherwise. |
| CAN WE PLACE AN ORDER AND SEND TO MULTIPLE LOCATIONS? |
| Online Delivery Yes. Kindly contact our store for your special request |
| WHY IS THE DELIVERY CHARGES NOW HIGHER THAN USUAL? |
| Apologies : Our logistical services are outsourced to third-party logistics provider. Due to the high demand and severity of the COVID-19 cases, we regret to pass the cost directly to our customers. Thanks for understanding! |
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TARTS ORDER |
| 1. CAN THE MINI TARTS BE SOLD INDIVIDUALLY OR A MIXTURE OF FLAVORS? |
| Mini tarts is a min bundle of 12 pieces of same flavor . This is the same even for normal days Cos it’s 2 inch and per bake is 12 pieces. It’s a customised order which we don’t sell in store. |
| 2. CAN THE ROUND TARTS BE SOLD IN INDIVIDUAL FLAVORS? |
| The round tarts (4 inches) is sold min of 2 tarts of same flavor But if u come down to our store from Thursdays, you can purchase individual flavors but that’s only for In-store not online Reason being that the min bake for these round tarts is 4 pieces and from Thursday , we will start retailing the excess from online orders for sale. |
| 3: CAN I MIX AND MATCH THE FLAVORS OF TARTS? |
| For online orders , the personal round tarts & baked tarts is a twin combi ; meaning that you have to order min 2 tarts of the same flavor : 2 Lemon Meringue 2 Baked Lemon Tart 2 Baked Cinnamon Apple Tart You will be able to find individual pieces when u head to the store from *14/5/20* as we sell the excess bakes from the online orders @ store cos the min ingredients per bake is 4 pieces so when customer orders 2 online / we will retail the other 2 pieces. For delivery , it’s a flat fee of $12 for islandwide for orders via Watsapp. You get free delivery for orders above $60 when u order via website ❤ and the lead time is 2 days for all website orders . This will continue throughout the circuit breaker period. Thanks and keep safe! |
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CAKES ORDER |
| CAN WE ADD ON SPECIAL WORDING FOR MY CAKE? |
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Yes: |
| CAN WE HAVE OTHER SPECIAL REQUEST FOR MY CAKE? |
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Yes.
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